PRIVACY POLICY

PRIVACY POLICY

Last updated: [01/12/2025]


1. Introduction

Around Marrakech Tours (“we”, “our”, “the Company”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or book our tours.

By accessing our services, you agree to the terms of this Privacy Policy.


2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Collected when you fill out a form, book a tour, or contact us:

  • Full name
  • Email address
  • Phone number (WhatsApp or mobile)
  • Number of participants
  • Pickup location
  • Special requirements
  • Payment information (when applicable)

2.2 Technical Information

Automatically collected when you visit our website:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Cookies and tracking data

2.3 Payment Information

When payment is processed through external providers (e.g., bank transfer, payment gateway), we do not store full card details.
Only essential transaction details may be stored for accounting purposes.


3. How We Use Your Information

We use your data for:

  • Processing your bookings
  • Communicating about your tour (confirmation, updates, pickup details)
  • Improving customer service
  • Responding to inquiries
  • Personalizing your experience
  • Processing payments securely
  • Complying with legal obligations
  • Improving our website performance

We do not use your data for unnecessary marketing unless you give explicit consent.


4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information.

We only share your data with trusted partners when necessary to operate your tour:

  • Drivers and guides
  • Accommodation providers (if included in your booking)
  • Activity partners (camel rides, quad, etc.)
  • Payment service providers
  • IT or hosting services

All third parties are required to protect your data and use it only for providing the service.


5. Data Storage & Security

We store your personal information securely using:

  • Encrypted devices
  • Secure hosting
  • Limited access for staff
  • Password protection and firewalls

We take all reasonable measures to prevent loss, misuse, unauthorized access, disclosure, or alteration of your data.


6. Data Retention

We retain your personal information only as long as necessary:

  • For booking records: up to 3 years
  • For accounting purposes: up to 5 years (required by law)
  • Emails and inquiries: until no longer needed for communication

You may request deletion at any time (see Section 8).


7. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve navigation
  • Analyze traffic
  • Enhance user experience

You can disable cookies in your browser settings, but some features may stop working properly.


8. Your Rights (for EU/UK customers – GDPR Compliance)

If you are located in the EU or UK, you have the following rights regarding your personal data:

  • Right to access your data
  • Right to correct inaccurate information
  • Right to delete your data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent

To exercise your rights, contact us at:
📧 [contact@aroundmarrakechtours.com]


9. International Data Transfers

As a company operating in Morocco, your data may be stored or processed outside your home country.
We take all necessary steps to ensure your data remains protected at all times.


10. Third-Party Websites

Our website may contain links to external sites.
We are not responsible for their content or their privacy practices.
We encourage you to review their privacy policies before providing personal information.


11. Children’s Privacy

Our services are not directed at children under 13.
We do not knowingly collect data from minors.
If you believe a child has provided us personal information, contact us immediately.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
Continued use of our website after changes means you accept the updated policy.


13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:
📧 [contact@aroundmarrakechtours.com]
📞 [+212661044503]
🌐 [www.aroundmarrakechtours.com]